IT Technician

Position Description:

The IT technician takes care of the computer and network systems of the company. The technician must troubleshoot computer and network issues. Additionally, the IT technician must assist other employees with technology-related issues.

The Position is Responsible For:

  • Provide technical assistance and support related to computer systems, software, and hardware
  • Respond to help desk tickets either in person or over the phone
  • Support real-time problem analysis and lead to resolution
  • Provide technical training for end-users and technical documentation
  • Thrive on continuous learning to stay up to date with new software versions and add-ons
  • Work effectively as part of a collaborative, cross-functional team to meet deadlines
  • Work on upgrades, conversions, and new implementations of Epicor
  • Research and/or escalate complex software issues
  • Must regularly report status to management and proactively provide updates on open issues
  • Maintain positive, professional working relationship with team members and end-users
  • Installing, configuring, and maintaining software, operating systems, and related systems
  • Setup and maintain network equipment

Competency of Position Requirements:

  • Strong problem solving and troubleshooting skills
  • Strong technical experience in a Microsoft Windows environment
  • Proficient use of Office 365 including SharePoint administration and all Office applications
  • Working knowledge and experience of virtualization software, VMWare, or equivalent
  • Experience with MS SQL is a plus
  • Working knowledge of PBX system
  • Strong analytical and creative problem-solving abilities and root cause identification
  • Ability to multi-task and work in a fast-paced environment
  • Strong attention to detail
  • Sensitive to end-user needs
  • Ability to lift 25 pounds

To apply, please send your resume to JVogt@PaperandFilm.com. Please put the job title in the email subject line. For more career opportunities or to stay connected with us online, follow us on social media.

Location:

Fallsington, Pennsylvania

Industry:

  • Paper and Film Products
  • Flexible Packaging
  • Converting, Coating and Extrusion

Employment Type:

  • Full-Time

Seniority Level:

  • Associate Level

Job Qualifications:

  • Bachelor’s Degree in computer, software, information systems, business administration, or equivalent experience
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