Account Management Specialist

Position Description:

The account management specialist will act as a liaison, to provide product/ services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Works with customers, new and old. Follows up on customer orders and schedules them to meet due dates and ensure all paperwork and transportation is set up and on schedule by performing the following duties.

The Position is Responsible For:

  • Entering all purchase orders  
  • Send Acknowledgment of orders to customers via email
  • Distribution of orders to production, material, and shipping managers 
  • Send Material Confirmations via email 
  • Set activity reminders in Goldmine 
  • Update/Maintain delivery dates once received from Production Planner on a daily basis
  • Process new accounts and maintain current accounts  
  • Process samples, trails, and quotes as requested for customers  
  • Informs customers of changes throughout order life cycle 
  • Enters contract information, material specs, product details, and all other critical information required to meet customer demands 
  • Communicates with customers on a daily basis via phone or email to review pricing, sample requests, material requirements or shortages as needed. While working with all departments  including Sales, Purchasing, Warehouse, Production, R & D, Quality and Transportation 
  • Processes complaints concerning any issue with a Customer’s order or requirements
  • Answer telephones when needed

Competency of Position Requirements:

  • • Identifies and resolves problems in a timely manner
    Gathers and analyzes information  skillfully
    Works well in group problem-solving situations
    Manages difficult or emotional  customer situations
    Responds promptly to customer  needs
    Listens and gets clarification
    Balances team and individual  responsibilities
    Understands business implications of  decisions
    Must want to succeed
    Work with purpose and urgency
    Able to deal with frequent change,  delays, or unexpected events
    Follows instructions 

To apply, please send your resume to Please put the job title in email subject line. For more career opportunities or to stay connected with us online, subscribe to our newsletter on or follow us on our social media.


  • Paper and Film Products
  • Flexible Packaging
  • Converting, Coating and Extrusion

Employment Type:

  • Full-Time

Seniority Level:

  • Associate Level

Job Qualifications:

  • Must have 3 to 5 years experience in customer service field.
  • High School education is needed
  • Business-to-Business work experience is preferred 
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