- 800.872.7549
- Inquiry@PaperandFilm.com
- Mon - Fri: 8:30am - 5:00pm EST
Account Management Specialist
Position Description:
The account management specialist will act as a liaison, to provide product/ services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Works with customers, new and old. Follows up on customer orders and schedules them to meet due dates and ensure all paperwork and transportation is set up and on schedule by performing the following duties.
The Position is Responsible For:
- Entering all purchase orders
- Send Acknowledgment of orders to customers via email
- Distribution of orders to production, material, and shipping managers
- Send Material Confirmations via email
- Set activity reminders in Goldmine
- Update/Maintain delivery dates once received from Production Planner on a daily basis
- Process new accounts and maintain current accounts
- Process samples, trails, and quotes as requested for customers
- Informs customers of changes throughout order life cycle
- Enters contract information, material specs, product details, and all other critical information required to meet customer demands
- Communicates with customers on a daily basis via phone or email to review pricing, sample requests, material requirements or shortages as needed. While working with all departments including Sales, Purchasing, Warehouse, Production, R & D, Quality and Transportation
- Processes complaints concerning any issue with a Customer’s order or requirements
- Answer telephones when needed
Competency of Position Requirements:
- • Identifies and resolves problems in a timely manner
• Gathers and analyzes information skillfully
• Works well in group problem-solving situations
• Manages difficult or emotional customer situations
• Responds promptly to customer needs
• Listens and gets clarification
• Balances team and individual responsibilities
• Understands business implications of decisions
• Must want to succeed
• Work with purpose and urgency
• Able to deal with frequent change, delays, or unexpected events
• Follows instructions
To apply, please send your resume to JVogt@PaperandFilm.com. Please put the job title in email subject line. For more career opportunities or to stay connected with us online, subscribe to our newsletter on www.TheGriffNetwork.com or follow us on our social media.
Industry:
- Paper and Film Products
- Flexible Packaging
- Converting, Coating and Extrusion
Employment Type:
- Full-Time
Seniority Level:
- Associate Level
Job Qualifications:
- Must have 3 to 5 years experience in customer service field.
- High School education is needed
- Business-to-Business work experience is preferred
